We will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn after the initial return window has passed.
We ask that you send us your item for repair. We’ll inspect it, advise you of repair costs (via mail, so please allow 1-2 weeks to hear from us) and request your approval before starting any repair work. The cost of your repair depends on the condition of your item, but it won’t exceed half of your item’s current retail price. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.
For replacements, we’ll offer you credit equal to half the current retail price of that item. You can only apply this credit toward a replacement item of equal or greater value. It cannot be applied to sale prices.
If interested, please ship your item via insured USPS or UPS to:
Dooney & Bourke
1 Regent St
Norwalk, CT 06855
Please note: Once you have authorized a replacement, the original item will be destroyed. It will not be returned to you. Some new collections may be excluded from the program. This credit cannot be applied to sale prices.